And now, a relaxing post for the rest of the day. I call this one “Peek-a-Tig.”
Today was a rough day for Tig and Gracie. I had FIOS installed, so Verizon Guy was in the house, upstairs and down, making noise, coming into my office, and at one point, actually drilling. So the cats spent much of the morning under the bureau. Tig did come out and say hello to Verizon Guy (more of whom tomorrow, probably, as he and I discussed the David Brooks “Most Americans are stupid” op-ed) eventually. And boy, FIOS has a MUCH nicer picture than Comcast.
By the way, if any Comcast customer service reps are reading my blog, here’s a thought for you: When you refuse to waive a fee of $13.25 that your customer thinks is unjustified, and you do it in an area where your customer has THREE choices of TV and internet providers and four phone providers, there’s no reason for your customer not to say the hell with you and go to your competitors. You’re not a monopoly anymore. I saved money, got better picture quality, and faster internet. My service is no longer craptastic.
Heya Pookie
You are such a pretty kitty
Major scritches for Master Tiggie and Lady Gracie
Those fluffy paws — help!
Will you provide more details on this? What was the fee of $13.25 for and the reason why we refused to waive it? I would really appreciate it if you could provide more info from your experience. I am sorry that we lost you as a customer lost you as a customer. I certainly don’t want our other customers to experience this. If there is anything I can do to get you back, please let me know. If not, I will understand.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com